Understandably, we are aware that many of our customers have questions and concerns about advice and restrictions that are now in place when attending events.
All this information can be found online on either the event or ticketing pages, where information and FAQ’s are being updated daily, so we please ask that you check all available sources of information before contacting us.
In most instances, the answer to your question will be found HERE
We aim to respond to all enquiries within 48 hours, however due to demand we may take longer than normal to get back to you, we ask you to please be patient with us.
Your mobile ticket(s) are already available in The Hundred app, please download and log in using the same credentials used when purchasing, to access your tickets. You can share your ticket(s) now via the app.
Please note that the QR code on your ticket will be available no later than 48hrs prior to the match.
Under our COVID-19 refund promise, you’ll be entitled to a refund for you, or any of your guests, if you are not able to attend a match through self-isolating as a result of a positive test or an NHS Test and Trace / NHS COVID-19 app alert. You do not need to complete this form if your match has been cancelled for other reasons, details of The Hundred Refund Promise can be viewed here
All eligible refund request will be processed within 60 days in line with our ticket purchase terms and conditions, the details of which can be found here
To request a refund, please follow this link.