Online Email Form

At this time, we are asking customers to only contact us if you are unable to find the answers to your questions online.

Understandably, we are aware that many of our customers have questions and concerns about advice and restrictions that are now in place when attending events.

All this information can be found online on either the event or ticketing pages, where information and FAQ’s are being updated daily, so we please ask that you check all available sources of information before contacting us.

In most instances, the answer to your question will be found Help

We aim to respond to all enquiries within 48 hours, but again we are taking longer than normal, so again we ask you to be please patient with us.

Tickets for events will be dispatched 5 days prior to the event taking place, please keep checking your spam folders for your e-tickets.

A customer services team will also be at the venue to assist with any questions that you may have relating to your booking.

Order Number:
Full Name: ** *
Email Address: ** *Not a valid email address
Full Address: ** *
Event Name: ** *
Ticketing Query: ** *
* *

Alternatively, you can call our Customer Services team on 0344 581 4950 or write to us at:

TTF Customer Services

P.O BOX 3348

Birmingham

B40 1NS

Our lines are open from 9am to 7pm, Mon - Fri and 9am to 5pm on weekends and bank holidays.

Christmas opening times will vary.

Calls will be charged at a local landline rate. Mobiles and other provider’s costs may vary.

The Ticket Factory is a trading name of The National Exhibition Centre Limited. For more information about The National Exhibition Centre Limited and how we use your information please see our Privacy Policy.