*** Please Read ***
At this time, we are asking customers to only contact us if you are unable to find the answers to your questions online.
Understandably, we are aware that many of our customers have questions and concerns about advice and restrictions that are now in place when attending events.
All this information can be found online on either the event or ticketing pages, where information and FAQ’s are being updated daily, so we please ask that you check all available sources of information before contacting us.
In most instances, the answer to your question will be found Help
We aim to respond to all enquiries within 48 hours, but again we are taking longer than normal, so again we ask you to be please patient with us.
Tickets for events will be dispatched 5 days prior to the event taking place, please keep checking your spam folders for your e-tickets.
A customer services team will also be on site to assist with any questions that you may have relating to your booking.
*** Please note we are only responding to online forms Monday to Friday - 09:00 and 17:00 ***
Alternatively, you can call our Customer Services team on 0344 581 4950 or write to us at:
TTF Customer Services
P.O BOX 3348
Our lines are open from 9am to 5pm, Mon - Fri.
Christmas opening times will vary.
Calls will be charged at a local landline rate. Mobiles and other provider’s costs may vary.